Need an Answer partners
bss are the organisation that answer questions submitted to Lifetracks' Need an Answer service. They answer well over a million e-mail, phone and web chat enquiries a year about health, education, careers, and social well-being.
bss is a unique organisation, specialising in enabling public access to information on behalf of clients mainly fellow charities, like YouthNet, broadcasters and government bodies.
You may not have heard of bss, but they are behind the scenes of many high-profile telephone information lines and helpdesks, web services, information booklets and charitable appeals.
The MindinfoLine, National Eczema Helpline, the learndirect advice line, and donations processing for Comic Relief Red Nose Day are just a tiny sample of the projects that bss runs.
bss answers well over a million e-mail, phone and web chat enquiries a year about health, education, careers, and social well-being.
bss services include:
- Information and advice
- Counselling services
- Referrals
- Research
- Reporting
- Directory compilation
- Formats
- Automated services
- Long-term information services
- Orderlines
- Email response services
- Multilingual services
- DRTV response services
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