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Welcome back to Lifetracks' Need an Answer service. We're currently answering questions within three working days. If your answer isn't ready yet, it's because we're still working on it, but we'll get it to you as soon as we can. Please check back here again soon.

To get your answer, you'll need your unique ID (an eight digit number). You should have got this when you asked your question. Enter your ID in the box below and click on 'submit' to get your answer.

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Lost your ID? Without this unique ID, you won't be able to get your answer. We're really sorry, but there's no way round this. Unfortunately, we can't reissue your unique ID number as we do our utmost to protect your confidentiality. You're more than welcome to ask the same question again, but if you do this, please, please remember your ID next time.

Having problems accessing your answer? If you're having problems picking your answer up, or with any aspect of Need an Answer, please do get in touch.